Shipping Policy
Free Shipping for Orders Over $199.99
- Orders must add up to at least $199.99 before taxes.
- Free shipping is available using Regular Parcel service. Other options will be charged at Expedited rates.
- Orders containing items that are oversized or overweight (based on courier restrictions) do not qualify.
Orders for In-Store Pickup
- An order may contain an item that is stored in our offsite warehouse. Please wait for the order confirmation email, which states the order is fulfilled and ready for pickup.
- Please bring a copy of the order confirmation email and a government issued ID for an easy pickup. Presenting the confirmation email using your phone or a tablet device is acceptable.
- Once fulfilled, an order for in-store pickup will be held for a maximum of 30 calendar days. After the 30-day hold deadline, the order will be donated to a local charity - a refund will not be available for these orders.
Shipping Policy
Castle Toys will ship items by the method a customer selects during checkout. These shipping methods include, but not limited to Regular Parcel, Expedited Parcel, Priority, and Rush. Please note: Castle Toys offers services from many couriers. Orders sent to addresses that contain a Post Office (PO) Box are required to be shipped by Canada Post.
The customer is responsible for providing an address that our couriers recognize as a deliverable address. Castle Toys has no control over a shipment once a package departs its facilities. If there are any issues with delivery for reasons out of our control (such as address provided to is not accurate, issues within the shipping company, weather, customs, etc.), Castle Toys will not be responsible for these shipping delays.
If applicable, duties, customs taxes and other fees are the responsibility of the customer. It is the customer’s responsibility to know their country’s tax policy before purchasing from Castle Toys. In addition, we will not reimburse for fees associated with international shipping.
For information on returns, please refer to our Return Policy.